Design Element Matrix Triangle in Lavender.

We launched new

possibilities for

Microsoft at retail.

Microsoft logo

Educating shoppers, empowering retailers.

Microsoft saw a significant opportunity—entire retail environments full of display devices that could better serve customers and retail pros. Whether developed but never launched or live and underperforming, the existing lineup of demo applications had fallen short. A pivot needed to happen—fast.

EFM partnered with the Microsoft retail demo experience team to unlock the full potential of in-store display devices. What began with our first Universal Windows Platform (UWP) application, soon turned into roughly 10 applications updated twice yearly—each translated into 32 languages and deployed globally. As our partnership with Microsoft continues to grow, we’re pushing the boundaries to what the modern retail environment can do for both brands and consumers.

  • Surface Demo Experience
  • Microsoft 365 + Paint 3D
  • Surface Premium Experience
  • Windows Mixed Reality

Services

Retail Concepting, Demo Applications, Product Launches, User Experience Strategy, Audience Research & Testing, UI Design, Content Development, .Net Programming, C# / C++

EFM started by building Universal Windows Platform (UWP) applications according to exact Microsoft specifications, which allows for launch via the Microsoft Store and the brand’s proprietary content management system. As the program expanded, we transitioned to HTML-based apps that made it even easier to update applications with new content deployed remotely to retail devices everywhere.

Working hand-in-hand with Microsoft’s engineering teams and third-party partners, our developers account for all retailer- and region-specific requirements. This way, every single launch is a success.

Developed to spec, made to adapt.

The first demo experience we built for Microsoft invited shoppers to get creative with Microsoft 365 and Paint 3D. This meant replicating the functionality of these powerful tools in demo documents that allowed customers to jump right in and start creating.

Recreating Paint 3D.

Digital movement, without limits.

The Surface Premium Experience (SPE) was a collaborative effort with Microsoft to test the theory of not only harmonizing all the digital screens together, but moving visual content across the display. We built our first prototype within weeks for the Consumer Electronic Show (CES) which was met with positive feedback. Since CES, we’ve re-engineered the applications for retail environments, and are currently seeding in test markets.

We presented a glimpse inside the immersive worlds on the other side of Windows Mixed Reality (WMR) headsets to get shoppers excited about experiencing WMR for themselves. As a very hands-on product, Microsoft required an unassisted sales tool to introduce the capabilities of this alternate reality.

Seeing is believing.

Always building for what comes next.

Four years later and counting, EFM continues to evolve and adapt the retail demo experience to meet the needs of retailers and Channel Marketing teams. This includes everything from adding compare tools to help shoppers identify the perfect device, to retailer-specific content, customizable digital fact tags, and an entirely new platform for Surface products. With each challenge, we transformed display screens into powerful tools for education, exploration, and ultimately, sales.

Sometimes, we started from a blank slate. Other times, we collaborated with our clients to build upon their initial thoughts. At each stage of the process—strategy through UX, UI, content, and development—we proved ourselves to be the partner Microsoft could trust to execute their vision from start to finish.

Results

30+ unique applications

210k+ connected devices worldwide

17,000+ store locations